Responsible Disruption
Join hosts from The Social Impact Lab on a deep dive into the world of social innovation as we embrace ambiguity and explore how design can be used to create positive social change. Responsible Disruption is a podcast that explores the intersection of social innovation and design. This podcast aims to bring listeners on a journey of discovery and conversation as the hosts delve into the latest thinking and trends in these areas. From interviews with leading social innovators and designers to in-depth discussions on the design process and its applications, this podcast is sure to provide valuable insights and inspiration for anyone interested in creating positive change in the world. So whether you’re a seasoned pro or just getting started, tune in and join the hosts as they explore the power of design to drive social impact. The Social Impact Lab (The SIL) is a collaboration between J5, a service design studio and United Way of Calgary and Area. The SIL pairs J5’s design methodology and United Way’s connection to the community to cultivate innovation and growth in the social sector in Calgary. For more information, visit www.thesocialimpactlab.com.
Episodes

Wednesday Sep 04, 2024
Wednesday Sep 04, 2024
In this episode, host James Gamage interviews Amanda MacIntyre-Steel, a Complementary Curriculum Specialist with the Calgary Board of Education (CBE). Amanda is a strong advocate for design thinking in teaching and shares her extensive background in Career and Technology Foundations (CTF) and Career and Technology Studies (CTS). She discusses her initiatives, including the Calgary Career and Technology Education Conference and the CTF gallery, which showcase student work and foster connections among teachers. Amanda also provides insights into her design thinking book study group and its impact on educators. She emphasizes the importance of supporting students through creative learning processes and highlights various national and local initiatives that promote design thinking in education.
Topics discussed in this episode.
Launch: Using Design Thinking to Boost Creativity and Bring Out the Maker in Every Student
United Nations 17 Sustainable Goals
Design Thinking for Educators - IDEO
Dr. John Spencer
Creative Confidence by Tom and David Kelley
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Sep 04, 2024
Wednesday Sep 04, 2024
In this episode, James Gamage sit down with Margeaux Montgomery, an educator at the Innovative 2School program in Calgary. 2School brings the classroom into vibrant community settings, challenging students to think differently about their city and their role within it. Margeaux shares the history and core philosophy of the program, explaining how it integrates design thinking and a sense of community ownership into the curriculum. She provides a glimpse into the engaging activities and hands-on learning opportunities students explore. Margeaux also discusses the program's valuable partnerships, the broader significance of cities, and how student ideas have sparked change. Throughout the conversation, she emphasizes the importance of incorporating "play" and civic engagement into the learning process, offering insights into the key outcomes and plans for 2School.
Topics discussed in this episode.
Open Minds
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Aug 21, 2024
Wednesday Aug 21, 2024
In this episode, Monique Blough speaks with Crystal Fernando, founding partner of WhatBox Innovation Partners, a company dedicated to helping leaders and teams navigate the complexities of the modern world. With over twenty years of experience in strategy activation and innovation, Crystal shares insights into the intersection of brain science and leadership coaching, emphasizing the importance of understanding how the brain functions to enhance leadership effectiveness.
Topics discussed in this episode:
WhatBox – Free introductory consult when you mention this episode.
SIMPLE Strategies for a Not-so-Simple World
FOUR Freedoms – Fostering Psychological Safety
New Era of Leadership - context
Welcome to a VUCA World - WhatBox
Leadership for a Complex Evolving World - WhatBox
Future Proofing the Workplace - Gabriella Kellerman, Scott Barry Kaufman
What it Takes to Lead Through An Era of Exponential (3D) Change - HBR
Safety
How Your Brain Works - Possibility Thinking - WhatBox
Impact of Stress on Possibility Thinking - WhatBox
What is Priming & Why Does it Matter - WhatBox
Google Study - Project Aristotle - Why do some teams outperform others
Failing Well - Amy Edmonson and Scott Barry Kaufman
Intention
Lead with Intention - Forbes
Leading from Nothing - Why Holding Space is your Most Important Leadership Skill
Deep workbook Summary
Put Purpose at the Core of your Strategy - HBR
Purpose is Everything - Deloitte
Mindset
Change your mindset, change the game - Dr. Alia Crum
Alia Crum - The Science of How Mindset Transforms the Human Experience - WEF
Growth Mindset - Carol Dweck
Victim vs. Player - Fred Kofman
From Powerless to Powerful - Fred Kofman full series (agency mindset)
Possibility Mindsets - Mindsets to Thrive in New Era - WhatBox
How to enhance performance & learning by applying growth mindset - Andrew Huberman
Learning Habits
How to Generate Sustainable Habits - WhatBox
How to get Habits to Stick - James Clear (author - Atomic Habits)
Immunity to Change - Brene Frown and Lisa Lahey
Change 1 brain habit - Change everything - Evian Gordon (author - From Knowing to Doing)
Powerful Questions
Powerful Inquiry - WhatBox
Constructing Great Questions - WhatBox
Asking the right questions: - Hal Gregersen
Getting unstuck by asking different questions - Hal Gregersen
The Leader as Coach - HBR
Empathy
Empathy is our SuperPower
Power of Empathy
Types of Empathy - Daniel Goleman
Understanding Empathy
Future of Work and Empathy
What is Human Centered Design - Ideo
Human Centered Design - A story of success
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Aug 07, 2024
Wednesday Aug 07, 2024
In the second installment of our Design 101 series, we delve into the define stage of the double diamond framework. Host Sydney Johnson sits down with Kristofer Kelly-Frere, Creative Lead at J5 Design, to explore the intricacies of problem definition and user persona creation. They discuss Kristofer's journey into service design and his experiences in the field. They share anecdotes highlighting the importance of the define phase in design projects and offer insights into synthesizing research findings. The conversation navigates the role of user personas in shaping design direction and addresses common challenges in crafting problem statements. Kristofer shares strategies for ensuring problem statements guide the ideation process effectively.
Topics discussed in this episode.
Double Diamond
Dancing with Discomfort: Navigating Emotional Dynamics in Design
Gender-Based Analysis Plus
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Jul 24, 2024
Wednesday Jul 24, 2024
In this episode, Karen Ramchuk, President & CEO of WINS, shares the journey of WINS as a charity operating a social enterprise. She discusses WINS' innovative approach to achieving social impact and financial sustainability through the operation of thrift stores in Calgary. Karen highlights the organization's recruitment practices, the role of its Board members, and its significant contributions to empowering women and families in Calgary. She also touches on the challenges faced by WINS and the valuable lessons learned, offering insights for aspiring social entrepreneurs. Tune in to discover the transformative potential of social enterprises in creating positive social change within communities.
Topics discussed in this episode.
IntegralOrg
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Jul 10, 2024
Wednesday Jul 10, 2024
In this episode, Monique Blough hands over the reins to Daisy Giroux, Woodland Cree from Driftpile First Nation and Strategy Lead for United Way's Akaks'timan Indigenous Strategy. Daisy leads a profound discussion on land-based teachings, exploring their meaning, impact, and value with two distinguished guests. Chantel Large, the Cultural Services Manager at Miskanawah and a Sessional Instructor at the University of Calgary, shares her experiences and highlights examples of land-based teachings in practice. Kirby Redwood, CEO at Miskanawah, discusses the importance of creating ethical spaces where Indigenous and Western worldviews coexist and foster community wellness. Together, they delve into the transformative potential of land-based strategies for Indigenous communities and beyond. Join us for an enriching exploration of Indigenous teachings and their relevance in today's world.
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Jun 26, 2024
Wednesday Jun 26, 2024
Join us in this episode as we explore the dynamic world of community hubs and startup communities with Ken Bautista, co-founder at Makespace and Flightpath Ventures, and Maria Topolnyski, manager of Community Hubs at United Way of Calgary and Area. We delve into the essence of these spaces as third places, fostering a sense of belonging and community identity. Ken shares examples from the innovative landscape, highlighting how startup communities become breeding grounds for creative ideas. Meanwhile, Maria provides insights into the design principles and strategies employed within United Way of Calgary and Area’s community hubs, focusing on social cohesion and inclusivity. The discussion extends to evaluating the social impact of these spaces, considering well-being metrics and the role of data-driven approaches. Join us for a rich conversation that uncovers the interconnected threads of community, innovation, and inclusivity.
Topics discussed in this episode.
Celebrating the Third Place: Inspiring Stories About the Great Good Places at the Heart of Our Communities - Ray Oldenburg
How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life - Erick Klunnenburg
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday Jun 12, 2024
Wednesday Jun 12, 2024
In this episode of Design 101, join host Sydney Johnson and guest Rhea Kachroo, a seasoned Service Designer from J5 Design, as they delve into the essential "Discover" phase in the design process. Rhea shares her journey as a designer, highlighting how she found her niche in service design. She shares key lessons from her career that have shaped her approach to design and the evolving role of service design in today's dynamic landscape. Discover why empathy is crucial in design and how Rhea selects the most appropriate research methods during the discovery phase. She also shares strategies to ensure diverse perspectives are represented in insights gathered and how to navigate challenges when initial assumptions about user needs are challenged. Join us for an overview of the entire design process and uncover why the Discover phase is pivotal in creating impactful designs.
Topics discussed in this episode:
The Double Diamond
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday May 29, 2024
Wednesday May 29, 2024
In this episode, we delved into the critical topic of protecting innovation, spotlighting the compelling journey of Local Laundry, founded by Connor Curran, and the challenges they faced in safeguarding their intellectual property when a larger company used their image. With the invaluable support of Brett Colvin, CEO of Goodlawyer, Local Laundry navigated the legal complexities and realized that with every problem, there is an opportunity to emerge stronger and more resilient than ever. Throughout the discussion, we explored the importance of intellectual property rights for businesses, the role of legal expertise in addressing such challenges, and the broader implications for small businesses facing similar situations. This episode serves as a poignant reminder of the importance of staying vigilant, leveraging legal support, and fostering a strong community network to safeguard the creativity and innovation that propel businesses forward.
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

Wednesday May 15, 2024
Wednesday May 15, 2024
In this episode of Responsible Disruption, Monique Blough hosts Dr. Douglas MacLeod, Chair of the Centre for Architecture at Athabasca University. Dr. MacLeod shares his journey and experiences at a distance learning institution, leading to a discussion on the crucial intersection of architecture and human-centred design, focusing on sustainability and social responsibility. He discusses his role in the Living Atlas of Quality project, outlining its thematic clusters and collaborative efforts to redefine quality in Canada's built environment. Dr. MacLeod's research on community-based infrastructure in rural areas, particularly regarding social integration, is highlighted. Insights from the Athabasca Design Lab underscore the transformative potential of collaborative community co-design in architectural projects.
Topics discussed in this episode.
Jean-Pierre Chupin
Dr. Josie Auger
David Fortin
Dr. Sylvia McAdam
One House Many Nations
Cynthia Dovell
The Architecture of Hope by Dr. Douglas MacLeod
The Social impact Lab Alberta
In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.

The Social Impact Lab
Meet the Hosts
From J5 Design, we have Sydney Johnson (Left), Design Lead. From United Way of Calgary and Area, we have Monique Blough (Middle), Project Director, The Social Impact Lab Alberta and James Gamage (Right), Director, Innovation, The Social Impact Lab.
About the Social Impact Lab
The Social Impact Lab (The SIL) is a collaboration between J5, a service design studio and United Way. The SIL pairs J5's design methodology and United Way's connection to the community to cultivate innovation and growth in the social sector in Calgary. Their approach to social innovation is intensive, challenging and thought-provoking. They aim to see more people from the social spectrum make connections, find common ground, build on their expertise, and see each other as collaborators for real change.